Description
Unmatched Support and Service!
Here you can purchase support time with one of our Fadal specialists. Save time a diagnose your problem quickly - we'll even tell you if you don't need to purchase a part!
Support Reviews
"Courteous, immensely knowledgeable and helpful! He answered every question I had regarding NXGEN, spindle belts, resolvers, servo drives and more without missing a beat! I wouldn't hesitate to speak with him again any time I might need parts or technical support! - Aaron Gough
"Was having a issue with axis cards and he helped me through ways of testing this and it ended up I just needed a eprom and not the card itself! Extremely thankful for the help as I am very new to this machine and industry! Thanks again would highly highly recommend!" - Matt
"A wealth of knowledge. His ability to provide quality information was simply the best." - Rob
"Not only solved my post problem but gave me insight into my control to allow me to utilize the control in a more efficient way. He didn't have to take my question. It wasn't at all about his product or sale. He spent the time to get me setup and away I go. In a world where getting a straight answer or a call back for a question you have seems next to impossible, I can't explain how refreshing it was to get a good dose of oldschool help. Thanks a lot!" - Logan Olson
Here are four key examples of the Total Support our customers receive:
1) Diagnose - Direct help in determining if you really do need to replace the part. Based on experience having worked as part of the engineering team that originally designed the Fadal machine, our knowledge helps us determine if there's other elements in the system that need to be addressed before replacing the part.
2) Documentation - We provide very simple and concise information on this site on how to install and get your replacement in and running. With our documentation, we also include Preventative Maintenance tips to help avoid future failures.
3) Warranty - Just like "the old days", we value our relationship with each and every customer. We are driven by fairness and committed to your satisfaction.
4) Support - With the combination of our Fadal Engineering background and direct interaction with suppliers engineers, you are getting the absolute best product support possible at installation and beyond.
Why buy something from someone without the Fadal engineering experience and the replacement part manufacturer's direct support?